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HEALTH SERVICES MANAGER - Alcohol & Other Drug Services

San Mateo County, CA

County of San Mateo Health System


Human Resources

Job Description:


Alcohol & Other Drug Services

County of San Mateo

$8,223 - $10,282 / Month


The County of San Mateo Health System is seeking a well-qualified individual for the position of Alcohol & Other Drug Services - Health Services Manager I (HSM-I), in the Behavioral Health and Recovery Services (BHRS) Division. This position will work in the in Alcohol and Drug Services (AOD) Unit and will support the development and delivery of a countywide continuum of substance use disorder (SUD) treatment services through a network of contracted SUD treatment providers.   

Primary activities of the Health Services Manager will be the oversight of the SUD Contract Performance and Monitoring Team within the AOD Unit and includes: the implementation of the Drug Medi-Cal Organized Delivery System (DMC ODS) and Substance Abuse Block Grant (SABG) services within the AOD provider network; development of goals and objectives related to program areas; development, communication and implementation of new policies and procedures; establishing and monitoring performance metrics; ensuring compliance with federal, state and local standards, regulations, laws and contract requirements; monitoring contractor budgets, payments and billing; and program outcomes reporting. The SUD Contract Performance and Monitoring team in AOD includes a staff of BHRS Supervisors and BHRS Program Analysts which support this work.  

The HSM I will work closely with the AOD Administrator and with other key staff from BHRS, including but not limited to: Quality Management, Contracts, Management Information Systems, Finance, Office of Diversity and Equity and Community Service Area Managers, and regional mental health and specialty clinics. Additionally, the HSM I will build and maintain relationships within the broader Health System, other County Departments, contracted agencies and community partners. 


The ideal candidate will be:


  • An experienced manager in health and/or human services programs

  • Deeply knowledgeable of the SUD field, including but not limited to, regulations, standards and laws governing the service delivery system, best practices in service delivery, trends in the field, and with specific knowledge of the DMC ODS, Managed Care requirements and the Final Parity Rule

  • Familiar with Health System LEAP program and principles and/or other Quality Improvement frameworks

  • Experienced in conducting quality assurance and quality improvement activities

  • Adept at managing multiple projects simultaneously, developing project plans and accountability methods, synthesizing complex issues effectively, and prioritization

  • Adaptable to changing conditions and experienced in developing and implementing new policies and procedures and communicating changes

  • Committed to the principles of cultural humility and experienced in the management of culturally and professionally diverse staff

  • A consensus builder who is flexible, fair and responsible and a participatory group leader with excellent verbal and written communication skills

  • A strategic "big picture thinker" and planner who is politically astute

  • Able to develop, motivate and supervise work teams

Prefer candidates with a Bachelor's degree in public health, social work, public administration or a related field applicable to the area of specialization and one year of supervisory experience in a health, social services or community-based program that included responsibility for program planning, client services, program evaluation, budget administration or community resource coordination.

To learn more about this position, apply at Applications are only accepted online. EOE





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