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Home » Job Board » NY »

Medical Office Assistant

Hamilton, NY

Colgate University


Job Description:

Colgate University


Medical Office Assistant


Requisition Number: 2020S013Posting


Full Time/Part Time: Part Time


Division: Dean of the College


Department: Student Health ServicesSpecializing in the treatment of college students, Student Health Services is committed to providing responsive, confidential, and high-quality care in support of Colgate’s diverse student community.

Functioning as students’ primary care provider, the Student Health Center offers routine medical care, women’s and men’s health, and mental health services, while also promoting wellness through health education.

Student Health Services collaborates with the university’s Center for Counseling and Psychological Services and the Shaw Wellness Institute to provide a holistic approach to health and wellness.


Department Statement:


Specializing in the treatment of college students, Student Health Services is committed to providing responsive, confidential, and high-quality care in support of Colgate’s diverse student community.


Functioning as students’ primary care provider, the Student Health Center offers routine medical care, women’s and men’s health, and mental health services, while also promoting wellness through health education.


Student Health Services collaborates with the university’s Center for Counseling and Psychological Services and the Shaw Wellness Institute to provide a holistic approach to health and wellness.




The Medical Office Assistant (MOA) functions as an integral member of the Student Health Services' healthcare team. Under general supervision, the Medical Office Assistant performs a wide variety of medical and clinical support functions and assists university physicians, physician assistants, nurse practitioners, and the Center's nursing staff in providing health care and health information to 3,000 university students.


The position is 10 months, normally August - May and works 37.5 hours per week.


Specifically, the Medical Office Assistant is responsible for the clinic's patient flow, colleting medical histories and recording vital signs, explaining treatment procedures, and preparing patients for examinations and procedures.


In addition, the Medical Office Assistant performs simple laboratory procedures, counsels and educates students in preventive and self-care, and performs other administrative and medical procedures of a routine nature, as determined by established clinical protocol, policies, and procedures.


The MOA shares rotating weekend reception coverage for the front-office.


This position has been designated as a Campus Security Authority (CSA), in accordance with the federal statutory requirements of the Jeanne Clery Act. CSAs are required to and responsible for reporting allegations of crimes they receive from students and employees to the Campus Safety Department.


Technical Competencies


Direct Patient CareDescription


Demonstrated ability to execute protocols related to patient care.


• Demonstrates use of sterile techniques and special procedures that are applicable to work performed.

• Demonstrates appropriate procedures and techniques involved in administering routine and special treatment to patients.

• Demonstrates use of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting.

• Demonstrates use of infection control procedures and safety precautions.

• Demonstrates ability to appropriately follow required practices with patient care charts and patient histories.

• Demonstrates use of safety, environmental, and/or infection control methods.


Customer ServiceDescription


• Demonstrated ability to communicate with and engage patients and the campus community to understand, guide, answer questions within their scope of practice.

• Maintain the confidentiality of healthcare protected information (HPI ).


Licensure and CertificationsDescription


• Demonstrated ability to maintain all required licensures and certifications required to perform duties, including AHA BLS provider (CPR ), annual OSHA and bloodborne pathogen training.


Supplies and Equipment MaintenanceDescription


• Demonstrates the ability to follow current infection control and/or isolation procedures, clean and examine procedure tables, equipment and other work areas according to guidelines.

• Demonstrated ability to stock exam/procedure rooms as assigned, inventory specialty items and request reorder of supplies in a proactive manner.

• Demonstrates timely reporting of non-functioning or defective equipment to supervisor immediately.

• Demonstrates a timely inventory and replacement of all supplies, making sure they are up to date and replaced when expired.

• Demonstrated ability to efficiently assist in maintenance of patient information materials.


Systems and EquipmentDescription


• Demonstrated ability to effectively and efficiently use the electronic medical record system consistent with privileges associated with the incumbent’s required professional licensure.


• Demonstrated ability to effectively use medical equipment and process lab samples consistent with procedures associated with the incumbent’s required professional licensure.




• Demonstrated ability to effectively and consistently apply time management, problem-solving, and planning skills in the implementation of processes or programs.

• Demonstrated ability to effectively use technical solutions to assist in the collection/maintenance of key data and records and within the university, division and department guidelines.


Professional Development and Continuing EducationDescription


• Demonstrated ability to meet all required competencies and maintain and/or increase skill level.

• Demonstrated ability to complete all required annual training sessions in a timely manner.

• Demonstrated ownership in obtaining required continuing education credits to maintain certification.

• Demonstrates active participation in serving on divisional and department committees, as requested and/or approved by supervisor.


Behavioral Competencies


Personal Accountability for ResultsDescription


• Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.


Effective CommunicationDescription


• Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.


Problem Solving and Decision MakingDescription


• Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.


Change ManagementDescription


• Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to the departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.


Leadership and TeamworkDescription


• Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.


Creativity and InnovationDescription


• Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.


Diversity and InclusionDescription


• Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.




• Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.


Professional Experience/Qualifications


Preferred Qualifications


• Previous experience working with adolescents and/or college-aged students.




• High School Diploma or equivalent.

• Completion of an accredited Medical Assistant program in a clinical setting or licensure as an LPN.




• Certificate verifying successful completion of a medical assistant training program from an accredited school, military hospital corps, or medical center.

• Equivalent training or successful completion of a practical, diploma, associate, or baccalaureate nursing program required.

• Current AHA BLS Provider (CPR) certification is required for hire and must be renewed.


Physical Requirements


Moderate physical activity. Requires handling of average-weight objects up to 25 pounds and standing or walking for more than six (6) hours per day. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Will work with blood or blood-borne pathogens and will require OSHA training.


Other Information


Work Schedule:


Job Open Date:




Job Close Date:




Open Until Filled




Special Instructions Summary


EEO Statement


It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.


Clery Act



The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at [email protected]. You may also access the report from the Campus Safety web page at:


To view the full job posting and apply for this position, go to:



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01/28/2020 04/26/2020



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